1. Purpose
JUJU believes that meaningful communication between parents and educators contributes to children’s wellbeing, learning and development.
This policy establishes communication channels, responsibilities and procedures for addressing parent enquiries and concerns.
2. Communication Principles
All communication should be:
- Respectful.
- Clear.
- Timely.
- Child-centred.
- Confidential.
- Constructive.
The School encourages parents and staff to work together in the best interests of every child.
3. Official Communication Channels
The School may use:
- Official telephone numbers.
- Official email accounts.
- Parent communication applications.
- School notices.
- Scheduled parent–teacher meetings.
- Written circulars.
- Official WhatsApp communication channels, where authorised.
Parents should rely on official school communication for important announcements.
4. Parent–Teacher Meetings
The School may organise parent–teacher meetings to discuss:
- Learning progress.
- Developmental observations.
- Classroom participation.
- Behaviour and social interaction.
- Areas where additional support may be useful.
- Parent questions and suggestions.
Individual child information will be discussed privately.
5. Learning Progress Updates
Parents may receive information about their child’s progress through appropriate reports, observations, portfolios or teacher discussions.
Progress communication is intended to provide a broader understanding of development rather than focus exclusively on academic performance.
6. Communication with Teachers
Parents are encouraged to communicate with teachers through designated school channels and during appropriate meeting times.
Teachers may not always be available during classroom supervision or teaching hours.
Parents should avoid contacting staff through personal accounts unless such contact has been expressly authorised.
7. Urgent Matters
Urgent matters relating to a child’s safety, health or authorised collection should be communicated through the School’s designated urgent contact channel.
Routine enquiries should be submitted through normal administrative channels.
8. Complaints and Concerns
Parents may raise concerns about:
- Classroom experiences.
- Staff communication.
- Child wellbeing.
- Safety and hygiene.
- School facilities.
- Administrative procedures.
- Fee or admission matters.
The School will acknowledge and review concerns through its grievance procedure.
9. Respectful Conduct
Parents and staff are expected to communicate respectfully.
Abusive, threatening, discriminatory or intimidating conduct will not be accepted.
Concerns should be handled privately rather than through public accusations or disclosure of another child’s information.
10. Confidentiality
Information about children, families and staff will be handled confidentially.
Parents should not share other children’s photographs, learning information or personal details without appropriate permission.
11. Policy Review
This policy may be updated as communication channels and institutional procedures change.
12. Contact
JUJU International Preschool, Parent Relations / Administration Office.
Email: support@jujuschool.com
Telephone: +91 9843316016