Grievance & Contact Information

1. Our Commitment to Parents and Families

JUJU International Preschool values the trust of parents, guardians, children and the wider school community.

We encourage open communication and provide a channel for individuals to raise concerns, submit feedback and seek assistance.

Our aim is to address genuine concerns fairly, respectfully and transparently.

2. Matters That May Be Reported

Parents and visitors may raise concerns relating to:

• Admission and enrolment.
• Fee payments and receipts.
• Classroom experiences.
• Child wellbeing and safety.
• Teacher and staff communication.
• School facilities and hygiene.
• Attendance and timings.
• Transportation, where applicable.
• Privacy and personal information.
• Photography and media consent.
• Website accessibility.
• General administration.

3. How to Submit a Grievance

A grievance may be submitted through:

• Official school email.
• Official telephone number.
• School administration office.
• Parent communication channel.
• Website contact form.

Where possible, the submission should include:

• Name of the parent or complainant.
• Contact information.
• Child’s name, only where necessary.
• Nature of the concern.
• Relevant date or incident details.
• Supporting information, if available.
• Preferred method of response.

Please avoid including unnecessary sensitive information in public or general enquiry forms.

4. Grievance Handling Procedure

The School will generally follow these steps:

Step 1 – Receipt

The complaint is received through an authorised communication channel.

Step 2 – Acknowledgement

The School aims to acknowledge the complaint within three working days, where contact information is available.

Step 3 – Review

The concern is directed to the appropriate school administrator or responsible person.

Step 4 – Assessment

Relevant information may be reviewed and clarification may be requested from the individuals concerned.

Step 5 – Response

The School aims to provide an appropriate response or status update within fifteen working days, where reasonably possible. Complex matters requiring external advice or authority involvement may take longer.

Step 6 – Escalation

If the complainant is dissatisfied with the response, the matter may be escalated to the School Management.

Management approval required: The above timelines are proposed internal service targets and should be adopted formally by management before publication.

5. Child Safety and Urgent Concerns

Concerns involving immediate danger, suspected abuse, exploitation or serious child-safety risks must be escalated immediately.

The School’s internal grievance process must not delay contacting emergency services or making any report required by law.

Safeguarding concerns should be directed to the designated Safeguarding Lead.

6. Confidentiality

The School will handle grievances with appropriate confidentiality.

Information will be shared only with individuals who need it to assess, investigate, resolve or legally report the matter.

The School will not tolerate retaliation against a person for raising a genuine concern in good faith.

7. Contact Information

Website: www.jujuschool.in

Online Contact Form

8. External Authorities

Where a matter falls within the jurisdiction of a statutory or government authority, individuals may approach the appropriate authority in accordance with applicable law.

Child protection concerns should be reported through the appropriate child-protection or law-enforcement channels where required.

9. Review

This policy will be reviewed periodically to ensure that grievance procedures remain accessible, fair and appropriate.